Return Policy:
Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our return policy below:
- Standard Items: We offer a 30-day return policy for standard items listed on our website. If you are not completely satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund or exchange, minus any shipping fees.
- Custom Items: Custom items are non-refundable. Due to their personalized nature, we are unable to accept returns or exchanges on custom-made products. We strive to ensure that all custom orders meet your specifications and expectations, and we appreciate your understanding in this matter.
- Manager's Discretion: The manager reserves the right to exercise discretion in honoring or denying any refund requests. We understand that every situation is unique, and we are committed to finding the best resolution for our customers.
Please note:
- All returned items must be in their original condition, with tags attached and in their original packaging.
- Refunds will be issued to the original form of payment within 7-10 business days after the returned item is received and inspected.
- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.
If you have any questions or concerns about our return policy, please feel free to contact our customer service team. Thank you for choosing us for your shopping needs!